Road Cases USA Warranty
Thank you considering us. If anything breaks or fails with one of our cases for a period of 3 months after purchase, we will fix it provided it wasn't abused. If you have a problem call us immediately and we will discuss all options with you. There are many solutions that we can take in order to fix problems, issues, and damages. Most of which can be done without having to send the entire case back to our factory. Customer satisfaction is paramount to our continued success and we will always communicate and be extremely fair and honest with you. Road Cases USA has been in business for over 35 years and have not grown to become one of the leading case manufactures in America by not standing behind our product. We will do our best to take care of you.
Returns Policy Most cases listed on the site are custom made to order. There are no returns, exchanges or refunds on custom cases. However, if you have a problem with one of our cases where Road Cases USA is at fault, call us and we will evaluate each situation to try and come up with a reasonable solution.
Shipping - All prices on our site include Free Shipping (excluding custom cases) to anywhere in the US Except for Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands. We do not ship to those locations or anywhere out of the United States.
Common Carrier Shipments - We cannot ship skids to residential addresses. If a comercial address cannot be obtained, a $150 surcharge will be incurred to shipp to a residentail address
* Note about shipping costs
As of 9/1/2011 shiipping costs on oversized products have drastically increased. Some of our oversized products may be subject to a shipping surcharge.
Please allow 5-10 business days before we ship. If you need any products sooner please order over the phone, an additional PSE (priority service charge) will apply.