- Shipping - Warranty - Returns
Shipping - Warranty - Returns
All prices on our site include FREE SHIPPING, excluding specialty custom cases not listed on our site. We ship to anywhere in the US except:
Alaska, Hawaii, Puerto Rico, Guam or the Virgin Islands. We do not ship those locations or anywhere out of the US. We also do not ship to PO boxes, APO addresses, trade shows, venues, hotel guests, or storage facilities.
Shipments by Skids - We cannot ship skid shipments to residential addesses. If a commercial address cannot be obtained, there will be a $100 surcharge to ship to a residential address.
* We offer free shipping on all our cases but we do not absorb lift gate, inside delivery, or limited access charges.
Please allow 5-10 business days for build time before we ship. If you need any products sooner please order over the phone, an additional PSC (priority service charge) will apply.
* Note about shipping costs
All oversized and truck shipments will be subject to a shipping surcharge. Please keep in mind that we are still paying the majority of the shipping costs.
If anything breaks or fails with one of our cases due to a manufacturing defect for a period of 1 month after purchase, we will fix it provided it wasn't abused. If you have a problem call us immediately and we will discuss all options with you. There are many solutions that we can take in order to fix problems, issues, and damages. Most of which can be done without having to send the entire case back to our factory. Customer satisfaction is paramount to our continued success and we will always communicate and be extremely fair and honest with you. Road Cases USA has been in business for over 35 years and have not grown to become one of the leading case manufactures in America by not standing behind our product. We will do our best to take care of you.
All cases listed on the site are custom made to order. There are no returns, exchanges or refunds on custom cases. However, if you have a problem with one of our cases where Road Cases USA is at fault, call us and we will evaluate each situation to try to come up with a reasonable solution. We will do our best to satisfy you! Authorized returns are subject to a 20% restocking fee and the original shipping fee incurred by roadcasesusa.com will be the customer's responsibility.